Reception & Information Standards for Ambulatory Care [AMB-02]
Poor reception practices — hidden costs, inaccessible desks, and unmanaged queues — erode patient trust before care even begins. This ...
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Instructor
Prof. Giorgi Pkhakadze, MD, MPH, PhD
- Description
- Curriculum
- Reviews
Poor reception practices — hidden costs, inaccessible desks, and unmanaged queues — erode patient trust before care even begins. This course equips clinic staff to evidence every front-desk standard a surveyor will check.
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Part I — Patients Know Their Rights
Part II — Pricing Disclosed Before Care Begins
Part III — Reception Desk Accessibility
Part IV — Health Information Patients Actually Understand
Part V — Waiting & Queue Time Actively Managed
Resources
Capstone & certificate
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Course details
Duration
2h 30m
Course requirements
Internet access and a willingness to learn. No prior knowledge required.
Intended audience
Doctors, nurses and other health workers, and students.
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