Governance & Management [H-07]

Many healthcare facilities have governance structures that exist on paper but fail to demonstrate real accountability, traceable decisions, or measurable ...

safety culture. This course builds the evidence chain from board-level authority to ward-level practice — so leadership can prove governance works, not just claim it does.

Instructor

Prof. Giorgi Pkhakadze, MD, MPH, PhD

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Curriculum
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Many healthcare facilities have governance structures that exist on paper but fail to demonstrate real accountability, traceable decisions, or measurable safety culture. This course builds the evidence chain from board-level authority to ward-level practice — so leadership can prove governance works, not just claim it does.

Start here

1

Welcome

5

Part I — The Board Is Real and Accountable

2

Chapter 1 · The Board Is Real and Accountable

30
3

Check your understanding · Chapter 1

0Text lesson

Part II — There Is a Written Strategic Plan

4

Chapter 2 · There Is a Written Strategic Plan

30
5

Check your understanding · Chapter 2

0Text lesson

Part III — Policy Actually Gets Followed

6

Chapter 3 · Policy Actually Gets Followed

30
7

Check your understanding · Chapter 3

0Text lesson

Part IV — Patient Information Stays Private

8

Chapter 4 · Patient Information Stays Private

30
9

Check your understanding · Chapter 4

0Text lesson

Part V — Medical Records Are Complete

10

Chapter 5 · Medical Records Are Complete

30
11

Check your understanding · Chapter 5

0Text lesson

Part VI — Patient Data Is Kept Secure

12

Chapter 6 · Patient Data Is Kept Secure

30
13

Check your understanding · Chapter 6

0Text lesson

Part VII — Records Are Kept Exactly as Long as Required

14

Chapter 7 · Records Are Kept Exactly as Long as Required

30
15

Check your understanding · Chapter 7

0Text lesson

Part VIII — Incidents Are Actually Reported

16

Chapter 8 · Incidents Are Actually Reported

30
17

Check your understanding · Chapter 8

0Text lesson

Part IX — Serious Incidents Get Properly Investigated

18

Chapter 9 · Serious Incidents Get Properly Investigated

30
19

Check your understanding · Chapter 9

0Text lesson

Part X — Safety Culture Is Actually Measured

20

Chapter 10 · Safety Culture Is Actually Measured

30
21

Check your understanding · Chapter 10

0Text lesson

Part XI — Patient Experience Measured Continuously

22

Chapter 11 · Patient Experience Measured Continuously

30
23

Check your understanding · Chapter 11

0Text lesson

Part XII — A Real Ethics Consultation Process Exists

24

Chapter 12 · A Real Ethics Consultation Process Exists

30
25

Check your understanding · Chapter 12

0Text lesson

Part XIII — Patients and Families Have a Real Voice

26

Chapter 13 · Patients and Families Have a Real Voice

30
27

Check your understanding · Chapter 13

0Text lesson

Resources

28

Course glossary

5
29

Knowledge bank: all questions & answers

5
30

Questions & help

2
31

Video & Resource Library

10

Capstone & certificate

32

Final assessment

30
33

Certification test

20
34

Congratulations

1

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