Customer satisfaction and complaints
How to measure patient satisfaction, run a complaints process that meets ISO 9001, analyse feedback data, and feed findings into continual improvement.
Instructor
Prof. Giorgi Pkhakadze, MD, MPH, PhD
- Description
- Curriculum
- Reviews
How to measure patient satisfaction, run a complaints process that meets ISO 9001, analyse feedback data, and feed findings into continual improvement.
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Course details
Duration
45m
Level
Beginner
365 days
Desktop, Laptop, Tablet, Smartphone
Basic info
- How to measure patient satisfaction, run a complaints process that meets ISO 9001, analyse feedback data, and feed findings into continual improvement.
Course requirements
T-01 recommended.
Intended audience
Reception, patient relations, director.
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