Supporting the Care Workforce [LAB-13-EN]

Supporting the Care Workforce [LAB-13-EN]

Workforce wellbeing is not a peripheral concern — it is a determinant of patient safety. Evidence consistently links burnout, inadequate supervision, and poor psychosocial support among healthcare workers to elevated rates of medication error, healthcare-associated infection, and adverse clinical outcomes. In Georgia and across the South Caucasus, accelerating hospital accreditation cycles under the Agency for State Regulation of Medical Activities (ASRMA) have brought the Supporting the Care Workforce criterion into sharper operational focus, yet many facilities continue to treat it as a documentation exercise rather than a governance priority. This course addresses that gap directly, providing quality and clinical leadership teams with the frameworks and tools required to embed workforce support as a verifiable, standards-compliant institutional practice.

The course is grounded in WHO’s global framework on health workforce development, Joint Commission International (JCI) accreditation standards relating to staff qualifications and wellbeing, and ISO 9001:2015 principles of human resource competence management. Instructional design follows a competency-based learning model: each module moves from conceptual grounding through applied scenario analysis to practical documentation tasks, enabling participants to translate regulatory language directly into facility-level action. Case material draws on accreditation survey findings and workforce governance challenges representative of Georgian secondary and tertiary care settings.

By the end of this course, participants will be able to:

• Distinguish between the minimum documentation requirements and the substantive workforce support practices expected under the ASF Supporting the Care Workforce criterion, identifying common compliance gaps in their own facility context.
• Implement a structured workforce needs-assessment process that captures professional development requirements, workload indicators, and psychosocial risk factors across clinical and non-clinical staff categories.
• Design a facility-level workforce support plan that aligns with JCI and ASF accreditation standards, incorporating clear accountability structures, review cycles, and measurable performance indicators.
• Construct audit-ready documentation packages — including staff support registers, supervision logs, and incident-linked competency reviews — sufficient to satisfy accreditation surveyor scrutiny.
• Evaluate existing orientation, mentorship, and continuing professional development programmes against international benchmarks, identifying evidence-based modifications to strengthen staff retention and competency maintenance.
• Apply root-cause analysis principles to workforce-related adverse events, demonstrating the link between systemic support failures and patient safety outcomes within a structured quality improvement report.

Who Should Attend

This course is designed for quality managers, clinical department heads, and hospital administrators who bear direct responsibility for accreditation readiness and workforce governance in inpatient or outpatient settings. HR professionals working within healthcare organisations, as well as nurse managers and senior clinical educators involved in staff supervision and competency assessment, will equally benefit from the practical documentation focus. The content is particularly relevant for mid-career professionals preparing their facility for an initial ASF accreditation survey or periodic re-accreditation assessment.

Course Structure

This self-paced online course comprises six structured modules with an estimated study time of four to five hours, including embedded case analyses, interactive documentation exercises, and a summative competency assessment requiring a minimum passing score of 75 percent. Participants who successfully complete the course will receive a GMJ Academy certificate of completion eligible for submission toward continuing professional development portfolios recognised under Georgian Medical Chamber CPD requirements.