ASF აკრედიტაციის მმართველობა და პროვაიდერთა კრედენცირება [TELE-07]

ASF აკრედიტაციის მმართველობა და პროვაიდერთა კრედენცირება [TELE-07]

Telemedicine services that operate without clearly defined governance frameworks present measurable risks to patient safety, care continuity, and institutional accountability — risks that are amplified in rapidly digitalising health systems such as Georgia’s, where regulatory oversight of remote care delivery is still maturing. The Agency for Social and Health Service (ASF) accreditation standards address this gap directly, mandating structured board oversight, formal credentialing pathways, and continuous provider performance monitoring as prerequisites for lawful telemedicine operation. Yet surveys conducted across South Caucasus health facilities consistently reveal that governance documentation and peer review mechanisms remain among the weakest domains in pre-accreditation assessments, exposing providers to both regulatory censure and avoidable clinical harm. Closing this competency deficit is no longer discretionary: as Georgia’s Ministry of IDPs, Labour, Health and Social Affairs expands telemedicine licensing requirements, robust governance literacy is an operational necessity for every institution offering remote clinical services.

This course is grounded in the governance and credentialing frameworks of the Joint Commission International (JCI), the International Society for Quality in Health Care (ISQua), and WHO’s guidance on digital health service quality assurance, cross-referenced against ASF’s current accreditation criteria for telemedicine providers. Instruction follows a case-based methodology, placing participants inside real governance failures and reform scenarios drawn from Georgian and broader regional health system experience, and requiring them to produce, critique, and revise credentialing documentation under structured expert feedback. Formative reflection exercises and applied self-assessment tools allow participants to benchmark their own institutions against each accreditation domain before course completion.

By the end of this course, participants will be able to:

• Distinguish the specific ASF accreditation requirements for telemedicine governance from those applicable to conventional facility-based care, identifying the regulatory boundaries and documentation thresholds unique to remote service delivery.
• Design a board-level oversight structure for a telemedicine programme that satisfies ASF’s accountability and reporting requirements, including defined roles, escalation pathways, and conflict-of-interest safeguards.
• Implement a provider credentialing process compliant with ASF and JCI standards, encompassing primary-source verification, scope-of-practice delineation, and time-bound reappointment cycles for remote clinicians.
• Construct a structured peer review protocol adapted to telemedicine contexts, ensuring that remote clinical encounters are subject to the same systematic quality scrutiny as in-person consultations.
• Evaluate provider performance data using validated monitoring indicators — including clinical outcome metrics, patient safety event rates, and service access measures — to support evidence-informed credentialing decisions.
• Apply a continuous quality improvement cycle to governance processes, translating peer review findings and performance monitoring results into corrective action plans that satisfy ASF’s ongoing compliance expectations.

Who Should Attend

This course is designed primarily for medical directors, quality and patient safety officers, chief nursing officers, and health service administrators responsible for telemedicine programme governance in hospital networks, polyclinics, and dedicated telehealth organisations across Georgia and the broader South Caucasus region. It is equally relevant to legal and compliance leads who advise healthcare boards on accreditation obligations, as well as to mid-career clinicians transitioning into quality leadership roles who require a rigorous, standards-referenced foundation in credentialing and governance practice. Prior exposure to accreditation processes is beneficial but not required; the course is structured to serve both professionals preparing for an initial ASF assessment and those seeking to remediate gaps identified during a recent survey cycle.

Course Structure

The course is delivered fully online through GMJ Academy’s asynchronous learning environment and is designed for completion within eight to ten hours of structured study, organised across four thematic modules that progress from regulatory foundations to applied governance implementation. Participants are assessed through a combination of scenario-based formative exercises, a document-review practical task, and a summative multiple-choice examination requiring a passing score of 75%, upon successful completion of which a GMJ Academy certificate of achievement is issued with documentation suitable for CME/CPD credit recognition.