The LIS must be validated before use and after any significant update. Validation confirms the system correctly receives, processes, stores, and transmits data. The LIS must have access controls — each user must have a unique login with access only to functions required for their role. Audit trails must be enabled so any change to a result can be traced. The LIS must not be the sole repository for quality records.
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Good practice The quality manager identifies this as a nonconformity before go-live: ISO 15189 requires individual user identification so that the audit trail — who entered, authorised, or amended every result — is attributable to a named individual. Individual accounts with role-appropriate permissions are created. The shared account is disabled. Go-live is delayed by three days.
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Poor practice The shared login goes live. Six months later, a result is found to have been amended after release with no explanation. Investigation cannot proceed — the audit trail shows LABSTAFF for every action on that patient’s record. A patient safety event cannot be fully investigated because individual accountability is impossible to establish.
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