პერსონალის კომპეტენცია, ტრენინგი და ჯანმრთელობა [L-02]

პერსონალის კომპეტენცია, ტრენინგი და ჯანმრთელობა [L-02]

Workforce competence is the single most consequential variable in laboratory quality: ISO 15189:2022 identifies inadequate personnel training and unverified competency as primary contributors to diagnostic error, a concern directly reflected in Georgia’s national laboratory strengthening agenda under the Lugar Center’s biosafety and quality frameworks. When staff qualifications are undocumented, training records incomplete, or competency assessments absent, the entire quality management system rests on an unstable foundation — irrespective of how well equipment is calibrated or reagents are sourced. Regulatory bodies, including those aligned with JCI and WHO laboratory standards, increasingly require demonstrable, auditable evidence that every individual performing clinical testing has been trained, assessed, and found competent for each procedure they execute. This course equips laboratory professionals to build, operate, and continuously improve a personnel competency system that satisfies both international accreditation requirements and the practical realities of laboratories across the South Caucasus region.

The course content is grounded in the normative requirements of ISO 15189:2022 (clause 6.2), the WHO Laboratory Quality Management System handbook, and supplementary guidance from the Clinical and Laboratory Standards Institute (CLSI GP21 and QMS03). Instruction follows a structured, competency-based learning model in which conceptual frameworks are immediately linked to applied exercises — including competency assessment tool design, training record construction, and gap analysis of personnel files — so that participants leave with transferable skills rather than abstract knowledge. Where evidence from peer-reviewed literature on laboratory error reduction illuminates the human-factors dimension of quality, that evidence is integrated directly into the instructional narrative.

By the end of this course, participants will be able to:

• Distinguish the six competency assessment methods specified in ISO 15189:2022 and select the appropriate method for a given procedure type and staff experience level.
• Design a role-specific training programme that includes defined learning objectives, structured on-the-job components, and documented completion criteria aligned with accreditation requirements.
• Construct personnel competency files containing all elements required for an external audit — including job descriptions, training records, initial and ongoing competency assessments, and health surveillance documentation.
• Implement a competency reassessment schedule that differentiates frequency requirements for new staff, staff returning from extended absence, and experienced staff following procedure changes.
• Evaluate an existing laboratory’s personnel management documentation against ISO 15189:2022 clause 6.2 requirements and produce a prioritised corrective action list.
• Apply principles of adult learning and competency-based education to design training interventions that demonstrably reduce pre-analytical and analytical error rates in the clinical laboratory environment.

Who Should Attend

This course is intended for laboratory managers, quality managers, and senior medical laboratory scientists responsible for staff supervision, training coordination, or accreditation preparation in clinical, public health, or reference laboratories. It is equally relevant to laboratory directors in Georgia and across the South Caucasus who are navigating initial ISO 15189 accreditation or preparing for surveillance assessments under national accreditation bodies. Mid-career professionals who have assumed personnel management responsibilities without formal training in quality-based HR systems will derive particular benefit.

Course Structure

This course is delivered entirely online through the GMJ Academy platform, comprising approximately five to six hours of self-paced study across structured modules that include instructional content, worked examples, and reflective exercises culminating in a graded knowledge assessment. Successful completion earns verified CME/CPD credit recognised under the continuing professional development framework applicable to licensed healthcare professionals in Georgia.